We want our customers to be fully satisfied with their purchases. If you wish to return a product, please review our refund and return policy below:
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Refund Eligibility
- Customers may request a refund within 7 business days from the date of receiving the product.
- The item must be unused, in its original packaging, and in the same condition as received.
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Return Process
- To initiate a return, please contact our support team at Support@tactivstore.com with your order number and reason for the return.
- Once the return is approved, we will provide the return shipping address. The customer is responsible for return shipping costs unless the product is defective or incorrect.
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Refund Process
- Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days, and the amount will be credited to the original payment method.
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Non-Refundable Items
- Items that have been used, damaged, or returned after the refund period will not be eligible for a refund.
- Certain products, such as personalized or hygiene-related items, may not be eligible for returns.